Boost Customer Care

Boost Customer Care maintenance and support program is a comprehensive and cost-effective set of upgrade and support services to assure customers the successful integration of projects and to assist in providing prompt and accurate problem resolution. Customer Care includes the following support plans:


Standard Support: This provides customers with the ability to submit support requests via email only. Requests are taken on a first-come, first-served basis. Standard Support is offered as a free service to all Boost customers.

Priority Support: Requests are taken via email and telephone during normal business hours (Monday through Friday from 9:00 am to 6:00 pm CT). Responses to requests range from simple feature requests to dedicated support technicians working until the problem is resolved. This service is offered for an annual fee.

Maintenance: Customers who purchase a maintenance agreement can freely download version updates. Maintenance is priced on a percentage basis, with discounts offered when purchased along with a software package.